Privacy policy
PRIVACY STATEMENT
Last Updated: June 2026
Distinct PTY LTD T/A Bend Brothers
ABN:39 638 516 051
DATA CONTROLLER: Distinct PTY LTD T/A Bend Brothers CONTACT: SALES@BENDBROTHERS.COM
Bend Brothers (operated by Distinct PTY LTD, ABN 39 638 516 051 , located at u4, 5/7 Gaffield Street, Morayfield QLD 4506) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy sets out how we collect, hold, use, disclose, and protect your personal information in accordance with those obligations. This policy is governed by and construed in accordance with the laws of Queensland, Australia.
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, billing and shipping address, phone number, email, order and transaction history, payment information (handled by the payment gateway), marketing preferences and consent records, IP address, device and browser information, support correspondence.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing : With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: sales@bendbrothers.com or mailing us at:
Distinct PTY LTD T/A Bend Brothers
u4, 5/7 Gaffield Street, Morayfield, Queensland, AU 4506.
Opt-out path. Contact us at sales@bendbrothers.com to unsubscribe or check the bottom of any email from BendBrothers and select the unsubscribe option
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Some of our third-party providers, including Shopify Inc., are based in the United States and Canada. By using our store, you consent to the disclosure of your personal information to these overseas recipients. We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about store visits and the pages being viewed.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or territory of residence (18 years of age in all Australian states and territories), or that you are the age of majority in your state or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 10 - ACCESS, CORRECTION, AND COMPLAINTS
You have the right under the Australian Privacy Principles to request access to the personal information we hold about you and to request that we correct it. To make a request, contact us at the privacy address listed below. We will respond to your request within 30 days.
If you have a privacy complaint, please contact us first so we can attempt to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
SECTION 11 -
GDPR Privacy Rights (EU & UK Residents)
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar privacy laws, you may have additional rights regarding your personal data.
Data Controller
For the purposes of the General Data Protection Regulation (GDPR) and UK GDPR, the data controller responsible for your personal information is:
Distinct PTY LTD T/A Bend Brothers
Contact: Contact Us Page
Legal Bases for Processing Personal Data
We process personal information only where we have a lawful basis to do so. Depending on the circumstances, we may rely on one or more of the following legal bases:
Contract Performance
- To process and fulfil orders.
- To provide products, services, customer support, and account management.
- To communicate regarding purchases, deliveries, returns, or warranties.
Legitimate Interests
- To operate, maintain, and improve our website and services.
- To prevent fraud, security incidents, and misuse of our website.
- To analyse website performance and customer engagement.
- To communicate with customers regarding products and services where permitted by law.
Consent
- To send marketing communications where consent is required.
- To place non-essential cookies and similar tracking technologies.
- To process information where we specifically request and obtain your consent.
Legal Obligation
- To comply with applicable laws, regulations, tax obligations, accounting requirements, and lawful requests from government authorities.
Your GDPR Rights
Subject to applicable law, you may have the following rights:
- Right of Access – Request a copy of the personal data we hold about you.
- Right to Rectification – Request correction of inaccurate or incomplete personal data.
- Right to Erasure ("Right to be Forgotten") – Request deletion of your personal data in certain circumstances.
- Right to Restriction of Processing – Request that we limit how we use your personal data.
- Right to Data Portability – Receive your personal data in a structured, commonly used, machine-readable format and request its transfer to another organisation.
- Right to Object – Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent – Where processing is based on consent, withdraw that consent at any time.
- Right to Lodge a Complaint – Lodge a complaint with your local data protection authority or supervisory authority if you believe your rights have been violated.
Exercising Your Rights
To exercise any of your privacy rights or to make a GDPR-related request, please contact us via:
Please include sufficient information to verify your identity and describe your request. We may need to verify your identity before responding to protect your personal information.
International Data Transfers
Where personal data is transferred outside the EEA or UK, we will take reasonable steps to ensure appropriate safeguards are in place and that such transfers comply with applicable data protection laws.
SECTION 12 -
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), regarding the personal information we collect, use, disclose, and retain.
Categories of Personal Information We Collect
Depending on your interactions with Bend Brothers, we may collect the following categories of personal information:
Identifiers, such as your name, email address, phone number, billing address, shipping address, and account information.
Commercial information, including products purchased, order history, and transaction details.
Internet or electronic network activity information, such as IP address, browser type, device information, website usage data, and interactions with our website.
Geolocation information derived from IP addresses.
Customer service communications and correspondence.
Payment information necessary to process transactions through our payment service providers.
We collect personal information directly from you, automatically through your use of our website, and from third-party service providers that support our business operations.
Your California Privacy Rights
Subject to applicable law, California residents have the following rights:
Right to Know
You have the right to request information about:
The categories of personal information we collect.
The sources from which personal information is collected.
The business or commercial purposes for collecting, using, or disclosing personal information.
The categories of third parties to whom personal information is disclosed.
The specific pieces of personal information we have collected about you.
Right to Delete
You have the right to request that we delete personal information we have collected about you, subject to certain legal exceptions.
Right to Correct
You have the right to request correction of inaccurate personal information maintained by us.
Right to Opt Out of the Sale or Sharing of Personal Information
You have the right to direct us not to sell or share your personal information for cross-context behavioural advertising purposes.
Bend Brothers does not sell personal information for monetary consideration. However, certain website analytics, advertising, and tracking technologies may be considered "sharing" under California law. Where required, we will provide mechanisms allowing you to opt out of such sharing.
Right to Limit the Use and Disclosure of Sensitive Personal Information
If we collect sensitive personal information as defined by California law, you have the right to request that we limit its use and disclosure to purposes permitted by the CPRA.
Bend Brothers only uses sensitive personal information where reasonably necessary to provide requested products or services, comply with legal obligations, or for other permitted business purposes.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment because you exercise any of your privacy rights under the CCPA or CPRA. We will not deny goods or services, charge different prices, provide a different level of service, or otherwise discriminate against you for exercising your rights.
How to Exercise Your California Privacy Rights
To submit a request to know, delete, correct, opt out, or otherwise exercise your California privacy rights, please contact us through:
Distinct PTY LTD T/A Bend Brothers
Contact Page: Contact Us
We may need to verify your identity before processing certain requests. Verification procedures may vary depending on the nature of the request and the sensitivity of the information involved.
Authorized Agents
California residents may designate an authorised agent to make privacy requests on their behalf. We may require proof of authorisation and may also require the consumer to verify their identity directly with us before fulfilling the request.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
California "Do Not Sell or Share" Requests
Where applicable, California residents may submit a request to opt out of the sale or sharing of personal information by contacting us using the methods listed above. We will process such requests in accordance with applicable California privacy laws.
Privacy Rights for Canadian Customers (PIPEDA)
If you are located in Canada, your personal information is protected by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Bend Brothers is committed to handling personal information in accordance with these laws and the principles of fair information practices.
Accountability
Bend Brothers is responsible for the personal information under its control and has implemented policies and procedures designed to safeguard personal information throughout its lifecycle.
In some circumstances, we may transfer personal information to trusted third-party service providers who perform services on our behalf, such as:
- Payment processing providers
- Shipping and logistics companies
- Website hosting and eCommerce platform providers
- Analytics and marketing service providers
- Customer support and communication providers
When personal information is transferred to third parties for processing, we remain accountable for that information and take reasonable steps to ensure that service providers maintain appropriate safeguards and process personal information only for authorized purposes.
Consent
We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.
Depending on the circumstances, consent may be:
Express Consent
Express consent may be obtained when:
- You create an account.
- You subscribe to marketing communications.
- You provide information through forms on our website.
- We request permission for specific uses of personal information that require explicit consent.
Implied Consent
Implied consent may apply where:
- You place an order for products or services.
- You provide information necessary to complete a transaction.
- The purpose for collecting, using, or disclosing the information would be reasonably understood based on the nature of your interaction with us.
You may withdraw your consent at any time, subject to legal, contractual, or operational restrictions. Withdrawal of consent may affect our ability to provide certain products, services, or features.
Access to Personal Information
You have the right to request access to personal information that we hold about you, subject to limited exceptions permitted by law.
Upon receiving a verified request, we will provide information regarding:
- The personal information we maintain about you.
- How that information has been used.
- The categories of third parties to whom the information may have been disclosed.
Correction of Personal Information
If you believe personal information we hold about you is inaccurate, incomplete, or outdated, you may request that it be corrected. We will update the information where appropriate and required by law.
Safeguards
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.
While no method of electronic transmission or storage is completely secure, we take commercially reasonable measures to protect personal information entrusted to us.
Cross-Border Transfers
Your personal information may be processed or stored in countries outside Canada, including countries where our service providers operate. Personal information transferred outside Canada may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to government authorities, courts, law enforcement agencies, or regulators in accordance with those laws.
Making a Privacy Request
To request access to your personal information, request corrections, withdraw consent, or inquire about our privacy practices, please contact us through:
Distinct PTY LTD T/A Bend Brothers
Contact Page: Contact Us
We may need to verify your identity before responding to a privacy request.
Complaints
If you have concerns regarding our handling of your personal information, we encourage you to contact us first so that we can attempt to resolve the issue.
If you are not satisfied with our response, you may have the right to submit a complaint to the Office of the Privacy Commissioner of Canada.
For additional information or to file a complaint, visit:
Office of the Privacy Commissioner of Canada
Updates to This Section
We may update this PIPEDA section from time to time to reflect changes in applicable laws, regulations, business practices, or technology. Any updates will be posted on this Privacy Policy page with a revised effective date.
SECTION 13 -
Cookies and Consent Management
Bend Brothers uses cookies, pixels, tags, and similar technologies to provide website functionality, remember user preferences, analyse website performance, process transactions, and support marketing activities.
Where required by applicable laws, including the GDPR, UK GDPR, ePrivacy Directive, CCPA/CPRA, and other privacy regulations, we obtain consent before placing non-essential cookies on your device.
Shopify Cookie Consent Banner
Bend Brothers utilizes the Shopify Customer Privacy and Cookie Consent Banner to manage visitor consent preferences. When you first visit our website, you may be presented with a cookie banner that allows you to:
- Accept all cookies;
- Reject non-essential cookies where applicable;
- Manage your cookie preferences;
- Withdraw or update previously provided consent.
Your cookie preferences are recorded and applied in accordance with applicable privacy laws and Shopify's customer privacy settings.
Types of Cookies We Use
We may use the following categories of cookies:
Strictly Necessary Cookies
- Required for website operation, security, shopping cart functionality, checkout processes, and fraud prevention.
- These cookies cannot be disabled through the consent banner because they are necessary for the website to function.
Analytics Cookies
- Help us understand how visitors interact with our website.
- Used to improve website performance, user experience, and product offerings.
Functional Cookies
- Remember user preferences and settings.
- Enhance website functionality and personalization.
Advertising and Marketing Cookies
- Used to measure advertising effectiveness and provide more relevant marketing communications and advertisements.
- These cookies are only deployed where permitted by applicable law and subject to your consent where required.
Managing Your Cookie Preferences
You may update or withdraw your cookie consent at any time by using the cookie preferences option made available through our Shopify privacy controls or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the website.
Third-Party Technologies
Some cookies and similar technologies may be placed by third-party service providers that assist us with website analytics, advertising, payment processing, customer support, and website functionality. These third parties may collect information in accordance with their own privacy policies and applicable laws.
Additional Information
For further information about how we collect, use, disclose, and protect personal information, please review the remainder of this Privacy Policy or contact us using the details provided below.
Bend Brothers
Contact Page: Contact Us
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer via email at sales@bendbrothers.com or by mail at
Distinct PTY LTD T/A Bend Brothers
[Re: Privacy Compliance Officer]
u4, 5/7 Gaffield Street, Morayfield, Queensland, AU 4506.
The Privacy Compliance Officer will reply to all enquiries within 2 business days from the day it is received.
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