Premium Stainless, Aluminium & Titanium Fabrication Materials

Trusted By Fabricators & Workshops Australia-Wide 🦘

🚗 Free HotWheels With All Orders Over $35

Refund policy

Effective Date: 13/05/2026

We value your satisfaction and want to ensure a transparent and fair experience when it comes to cancellations, returns, exchanges, and refunds. Please review the policy below carefully.

Order Cancellations

We understand that plans can change. If you need to cancel an order, please contact us as soon as possible.

  • How to request a cancellation: Contact us via email or through our contact form.

  • Cancellation window: Orders may be cancelled within 12 hours of being placed.

  • Important: Cancellations are only accepted before the order has shipped. Once an order has been dispatched, it can no longer be cancelled. Please refer to our Returns or Exchange sections below for further options.

Returns - Defective, Incorrect, or Damaged Products

If you receive a product that is defective, incorrect, or damaged during shipping, we are happy to assist you with a return.

Eligibility

  • Items must be returned within 30 days of the purchase date.

  • Items must be unused and in their original condition. Used products are not eligible for return.

How to Initiate a Return

  1. Contact us via email or our contact form to report the issue.

  2. Our team will review your request and provide return instructions.

  3. Ship the item back to us using a return label you generate yourself. The customer is responsible for return shipping costs unless the return is for a damaged / defective item/s.

  4. Once we receive the item and confirm it is in acceptable condition, we will process your refund or exchange.

Refund Details

  • Restocking fee: A 15% restocking fee applies to all non-defective / undamaged returns.

  • Processing time: Refunds are processed within 1–7 business days after the returned item is received.

  • Refund method: Refunds are issued to the original payment method used at checkout.

  • Shipping costs: Original shipping costs are not refundable.

Returns - Customer Remorse (Wrong Item, Doesn't Fit, Changed Mind)

At this time, we do not accept returns for reasons related to customer remorse, such as ordering the wrong item, sizing issues, or a change of mind. We encourage customers to review product descriptions, sizing guides, and images carefully before completing a purchase.


Exchanges

We accept exchanges if you would like to swap a product for a different size, colour, or variant.

Eligibility

  • Exchange requests must be made within 30 days of the purchase date.

  • Items must be unused and in their original condition.

How to Initiate an Exchange

  1. Contact us via email or our contact form to request an exchange.

  2. Our team will provide you with return instructions.

  3. Ship the item back to us using a return label you generate yourself. The customer is responsible for return shipping costs.

  4. Once we receive and inspect the item, we will ship the replacement product to you.

No restocking fee is charged on exchanges


Contact Us

If you have any questions about our Refund & Return Policy, or need to initiate a cancellation, return, or exchange, please reach out to us:

We aim to respond to all enquiries as quickly as possible.

We operate from Australia. Our business hours are Monday–Friday, 8:30 AM – 4:00 PM AEST (Brisbane time). International callers should be aware that standard international call rates may apply.

This policy is reviewed regularly and may be updated to reflect changes in our business practices. Please check back periodically for the latest information.